Terms & Conditions
Effective Date: 15 December 2018
The section below titled “disputes” contains a binding arbitration clause and a class action waiver that may apply to you. They affect your legal rights.
You must be 18 years old or the age of majority in your jurisdiction in order to make a purchase on our Site. If you are under 18 years old or the age of majority in your jurisdiction, then you may not make a purchase on our Site. If you are under 13 years old, you may browse our Site. However, you may not provide personal information to us nor register on the Site. This Site is not directed to children under 13 years old. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. If you do not agree to the terms and conditions, you may not use our site.
Products and Services for Personal Use
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
Purchase Related Policies and Procedures
To make a purchase on the Site, you must be 18 years old or the age of majority in your jurisdiction of residence.
The prices are shown in THB/USD (depending on your country of delivery) and are quoted including taxes.
Payment is due upon ordering. No order can be dispatched without confirmation from our bank that your payment has been received. Online payment is accepted exclusively by credit card:
Thailand: Visa and MasterCard
Other Countries: Visa, MasterCard, and American Express
An invoice showing a breakdown of your purchases will be included with your order.
Online payment uses SSL protocol, which offers maximum security. The information transmitted is entirely coded, is not seen nor stored and is not shared with anyone.
Matchanoyu undertakes to accept and deliver orders within the limit of available stocks. In case items are temporarily or permanently unavailable, we will send you an e-mail so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we undertake to give you a full refund as quickly as possible. In confirming your order, you are accepting all of our general conditions of sale.
Delivery times will vary according to the destination and type of delivery. Matchanoyu cannot be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.
All orders are subject to authorization prior to checking-out processing.
All orders are shipped via Thailand Post with Standard Rate Shipping or Express Shipping (EMS) depending on your address of delivery.
Shipping is calculated at the check-out. For orders above threshold policy, please contact for assistance.
All orders in Thailand are offered with free Express Shipping (EMS) service.
Shipping is available for destinations listed only. Otherwise please contact for assistance.
Available destinations with Express Shipping Service (in alphabetically order)
Argentina, Australia, Austria, Belarus
Cambodia, Canada, China, Croatia, Cyprus, Czech Republic
Hong Kong, Hungary
India, Indonesia, Iran, Ireland, Italy
Macao, Malaysia, Morocco, Myanmar
Nepal, Netherlands, New Zealand, Norway
Oman, Pakistan, Philippines, Poland, Portugal
Republic of Korea, Romania, Russia
Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland
Ukraine, United Arab Emirates, United Kingdom, United States of America
Available destinations without Express Service (in alphabetically order)
Albania, Armenia, Azerbaijan
Bosnia & Herzegovina
Malta, Mexico, Moldova, Monaco
The shipping costs are not included in the price except for orders of discovery set or state otherwise. These will be automatically shipped by the local postal services.
The prices may be modified at any time. However, Matchanoyu applies the price list in force shown on its Internet site at the time of ordering.
Orders are payable in THB (Thailand) USD (North America, Europe, South America, Africa, Middle East and the rest of Asia & Oceania) with no exception.
Display price and final check out price may vary according to where you decide to ship your cart. Destination choice will impact shipping origin to accommodate for shipping regulations of alcohol based goods and to minimize shipping costs depend on destination's custom authority. It will also impact currency and sales tax calculations, which might be waived in some instances.
Please be advised that Matchanoyu cannot be held responsible for lost packages or delays for all non-tracked deliveries but we will give our full effort in order to locate them.
Please also note that tracked deliveries that cannot be delivered because of absent clients will be shipped again at the client’s expense or cancelled. For specific delivery lead times, please contact your request before placing your order. You may reach us by e-mail at Monday through Friday, 10am through 6pm (Bangkok GMT+7).
Once an order has been placed, the shipping option cannot be modified.
Your order will be shipped to the delivery address you provided.
Please make sure to provide all the details needed including apartment / building / street number, and the company name if applicable.
Delivery of Matcha Orders
Due to strict international transport regulations (IATA), we are not allowed to ship items containing alcohol to some countries.
RETURNS AND EXCHANGES
All creations are final sale. Because all Matchanoyu creations are hand-prepared to order, we do not accept exchanges unless the product is unused, unopened, with an unbroken seal and in its original package. The item will be replaced at Matchanoyu's cost (including shipping) should there be quality problems, etc. (We do not except return).
MAXIMUM PURCHASE POLICY
We must limit orders to six (6) of any single item. Orders exceeding these limits are subject to cancellation. If you have any questions, please reach out to us by email at , and we will be happy to assist.
Should you have further questions, please contact our team by e-mail at Monday through Friday, 10am through 6pm (Bangkok GMT+7)
Accuracy of Information
We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the site are accurate, complete, current or error-free.
This Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.
All information and content available on the Site and its “look and feel”, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, photographs, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of Matchanoyu, and is protected by Thai and other international laws, including laws governing copyrights and trademarks. Our trademarks and trade dress may not be used in any manner for any purpose without our express written consent.
Neither the Content nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
Your Obligations and Responsibilities
In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to Matchanoyu, our parents, subsidiaries, affiliates, partners or licensors.
Subject to the age restrictions outlined above, you may view and use many features of the Site without registering, including making purchases, but in order to access and use some parts of the Site, you may need to register an account with us. If you do register, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorized use of your password or account, please notify us immediately. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur with your permission or authorization under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use.
We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if we decide, in our sole discretion, that it would be in Matchanoyu’s best interests.
Third Party Links
We are not responsible for the content of any off-website pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our parents, subsidiaries, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions.
Representations and Warranties; Limitation of Liability
You agree that we will not be responsible or liable in contract, warranty or in tort (including negligence) for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, mis-delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third-party websites; (f) any inaccuracies or omissions in contents or (g) events beyond our reasonable control.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand arising from (i) your use of the Sites or the Site Content in violation of any law, rule, regulation or these Terms and Conditions, or (ii) any part of your User Content. You also agree to indemnify the Indemnified Parties for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
With respect to any dispute, claim, or controversy regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Thailand, as if the Terms and Conditions were a contract wholly entered into and wholly performed within Thailand. It is agreed that any dispute over the scope of this arbitration provision and any dispute as to whether a claim is arbitral shall be submitted to the arbitrator for decision. Notwithstanding the foregoing, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and you consent to jurisdiction and venue in any such court for such purposes. Arbitration under this agreement shall be conducted under the Thai Arbitration Law. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually, and (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Consent to Receive Notices Electronically by Posting on the Site and Via Email
Notices to you may be made via e-mail or regular mail, or in cases of changes to these Terms and Conditions or to the services offered by the Site, by posting notices or links to such notices on the Site itself. If you have any questions or comments regarding these Terms and Conditions please contact us at .
You acknowledge and agree that these Terms and Conditions and any and all other legal notices or statements posted on the Site constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.
We reserve the right to change or modify all or part of these Terms and Conditions at any time by posting the changes on the Site and providing notice of such change. Any change is effective immediately upon posting to the Site and release of notice of such change. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. We also reserve the right at any time to modify, temporarily or permanently, the Site (or any part thereof) with or without notice.
If you have any questions regarding these Terms and Conditions, please email us at